If you have been punished on one of our platforms and wish to appeal your punishment, or you believe that a punishment you have received is unjustified, you are able to appeal
. Appeals are handled by our Quality Assurance team due to the fact that some information that may be required for appeals, such as anti-cheat logs, is only accessible by them.
If your punishment is issued by a Junior Moderator and is awaiting approval from our Staff Management team, please do not submit a punishment appeal. The reason that we ask you not to appeal whilst your punishment is awaiting approval is due to the fact that it may be marked as insufficient by their mentor, meaning your punishment will be removed anyway.
We allow you to successfully appeal a justified punishment once, with a two-week cooldown between each appeal. However, if you are appealing an unjustified punishment, you may appeal as many times as you need. If you are appealing a punishment you believe is unjustified, and your appeal is rejected, you may not appeal it again- However, if the justified punishment that you are appealing is Permanent, you may appeal it once every 2 months.
If you are appealing a justified punishment, you must wait at least two months before submitting an appeal. Failure to do so will result in your appeal being automatically declined, restarting the two month wait period.
Please note that if you are punished for a Compromised Account, you have 1 additional appeal that can be used for that punishment and that punishment only. If you are punished for a Compromised Account twice, your one justified punishment appeal will be used.
You should usually expect to wait a maximum of 72 hours before receiving a response to your appeal. Sometimes, your appeal will require us to look further into our anti-cheat logs or review the evidence attached to your punishment, which can cause it to take longer. If you haven't received a response within 72 hours, please submit a support ticket.